Virtual PBX with artificial intelligence
Artificial intelligence agents that answer your company's calls 24 hours a day with natural conversations, on top of VoIPer's business-grade, professional virtual PBX.
- Natural conversations around the clock, with no robotic menus or waiting.
- Books appointments and reservations for your business directly in your calendar or CRM.
- Qualifies and routes every call to the right department.
- Works alongside your PBX's IVR, queues, recording and schedules.
- Transcription, analysis and diarization of every conversation.
- AI answers, your team decides: every call can be transferred to a human agent at any time.
What is a virtual PBX with artificial intelligence?
It is VoIPer's virtual PBX with built-in artificial intelligence agents: an AI agent answers your company's incoming calls with natural voice and conversation, understands the reason for each call and acts accordingly, 24 hours a day, 7 days a week.
The AI agent responds to routine enquiries, books appointments or reservations for your business and qualifies each call. When the conversation requires your team's involvement, it transfers the call to a human agent with all the information gathered.
And all within your business-grade, professional virtual PBX: the AI works alongside the IVR, queues, call recording and schedules, and logs the details of every call in your CRM or ERP together with its transcription, the conversation analysis and the diarization of the speakers.
Discover all our integrations with CRM and ERPWhat do AI agents do?
Three essential functions so no call ever goes unanswered and your team can focus on what matters.
24/7 call answering
They answer your customers' frequent enquiries with a natural voice and no waiting: opening hours, addresses, order status or any routine information about your business, at any time of day.
Appointments and reservations
They book appointments or reservations for your business directly in your calendar or CRM: clinics, restaurants, workshops, offices... The customer calls, the AI checks availability and confirms the appointment in the same call.
Smart call filtering and routing
They qualify the reason for each call, route it to the right department and transfer it to a human agent when their involvement adds value, along with the context of the conversation.
Benefits of the AI-powered virtual PBX
Your customers always get an answer, and your team spends its time on the calls that really need it.
No waiting or missed calls
The AI agent picks up instantly, even when every line is busy. Every call gets an answer and no opportunity is lost.
Coverage outside business hours and on holidays
At night, on weekends or on public holidays, the AI keeps answering, booking appointments and collecting the details of every call according to your rules.
Your team, focused on high-value calls
The AI resolves repetitive enquiries and only transfers to a human agent the calls that require their involvement.
Scales during call peaks
Campaigns, high season or unexpected surges: the AI agent handles simultaneous calls without adding headcount or overloading your team.
Data logged in your CRM and ERP
Every call is logged in your CRM or ERP with its complete transcription, the conversation analysis and the diarization of the speakers, keeping the customer record always up to date.
Backed by VoIPer's support
The AI is backed by VoIPer's phone support and customer service of the highest quality: we support you through setup and ongoing improvement.
AI and your PBX, better together
The AI agent is another part of your virtual PBX, not a separate tool: it works alongside all of VoIPer's professional features.
AI answers, your team decides
VoIPer's AI agents don't replace your team: they reinforce it. Every call can be transferred to a human agent at any time, along with the context of the conversation, so your customers always get the treatment they expect.
You decide what the AI handles, which appointments it can book and when it should transfer: your rules, your schedule, your way of working.
How it works
Setting up AI agents in your virtual PBX is a simple process, guided by VoIPer.
We define your AI agent together
We work with you to analyse which calls the AI should handle, which appointments or reservations it can book, and when it should transfer to a human agent.
We configure it in your PBX
VoIPer's team configures the AI agent in your virtual PBX with your numbering, your schedules and the connection to your calendar, CRM or ERP.
AI answers and your team decides
The AI agent starts answering calls, booking appointments and qualifying contacts, transferring to your team the calls that require it.
VoIPer's support team handles the entire setup together with you: no technical knowledge or complex configurations required.
Frequently asked questions
Do conversations with the AI agent sound natural?
Yes. VoIPer's AI agents hold conversations with a natural voice: the customer talks normally, with no rigid menus or robotic responses, and the AI understands the reason for the call and responds accordingly.
Can it transfer the call to a human agent?
Yes, at any time. If the customer asks or the conversation requires it, the AI agent transfers the call to a human agent on your team, with the context of what was discussed, according to the rules you define.
Can it book appointments or reservations?
Yes. The AI agent checks availability and books appointments or reservations directly in your calendar or CRM, thanks to VoIPer's integrations. It's ideal for clinics, restaurants, workshops or offices.
What happens outside my company's business hours?
The AI answers 24 hours a day, 7 days a week, according to the rules you set: it can answer enquiries, book appointments and collect the details of every call so your team can follow up.
Does it work for my industry?
Yes. AI agents adapt to each business's activity: clinics, restaurants, hotels, workshops, accounting firms, estate agencies and, in general, any company that receives customer calls. We work with you to define what the AI should handle and book in your case.
What information do I get from each conversation?
The AI agent generates the complete transcription of each call, an analysis of the conversation (reason, outcome and information gathered) and its diarization — that is, identifying who is speaking at each moment. Everything is available alongside the recording and can be logged in your CRM or ERP.
Shall we talk?
Tell us how your company handles calls today and we'll show you how VoIPer's AI agents can answer, book appointments and transfer to your team.