IVR - Interactive Voice Response
Configure option menus to automatically direct your customers' calls to the right department or person.
- Multi-level option menus.
- Integration with any extension or group.
- Custom or professional voice greetings.
- Automatic transfer to agents.
What is an IVR?
An IVR (Interactive Voice Response) is an automated system that allows users to interact with a telephone system via their phone keypad or through voice recognition.
When a customer calls your company, the IVR plays an options menu: 'Press 1 for sales, press 2 for support…' and the call is automatically directed to the selected department.
With VoIPer's IVR you can configure multi-level menus, with sub-menus and advanced call routing options.
IVR benefits
Atención 24/7: El IVR atiende las llamadas fuera de horario ofreciendo información o permitiendo dejar mensajes.
Enrutamiento preciso: Las llamadas llegan directamente al departamento correcto sin necesidad de transferencias manuales.
Reducción de costes: Menos tiempo dedicado a transferir llamadas manualmente, mayor eficiencia operativa.
Mejor experiencia: Los clientes acceden más rápido a la persona adecuada, mejorando su satisfacción.
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