MRW, several branches of MRW have trusted their communications to Voiper.
With a big volume of incoming calls, these agencies need the capacity to receive an important volume of calls at the same time at the same phone number. Voiper provides them with a virtual desktop with wireless terminals and headphones to make the capacity of the agents easier to attend the calls having their hands free to use the computer or pc at all time.
The Voiper virtual desktop, allows the people at the contact centre to manage a big volume of incoming calls, control and optimize the staff that they have to attend and making calls.